PrivMX Knowledgebase

How does private account work?

In the case of a private account, Team Keepers are not able to reset Team Member’s password. A private account is activated with an ACToken.

What if I lose my password?

If you are a Team Keeper, you can use your ACToken to log into your PrivMX Team Server.If your account is Managed, your Team Keeper can reset your password.

Can I set up 2FA?

Yes, if you enable two factor authentication, you will be asked for an additional code when logging in. The code will be delivered to you using the chosen method.

What is end-to-end encryption?

End-to-end encryption means that your data is encrypted using a private key before it leaves your device and stays protected all the way to the other end, so the user you want to share information with.

Does PrivMX Fusion store my password?

Your password is not kept on our servers, it doesn’t leave your device. Nobody except you can access your data. To learn more about how encryption works, go to our blogpost.