{"id":1434,"date":"2023-05-12T05:22:44","date_gmt":"2023-05-12T05:22:44","guid":{"rendered":"https:\/\/knowledgebase.privmx.com\/?page_id=1434"},"modified":"2023-12-04T11:18:58","modified_gmt":"2023-12-04T11:18:58","slug":"faq-troubleshooting","status":"publish","type":"page","link":"https:\/\/knowledgebase.privmx.com\/pl\/faq-troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1434\" class=\"elementor elementor-1434\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf91e40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf91e40\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a3a5bac\" data-id=\"a3a5bac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b44b7 elementor-widget elementor-widget-shortcode\" data-id=\"e7b44b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t\t<ul class=\"qe-faqs-filters-container\">\n\t\t\t\t<li class=\"active\"><a class=\"qe-faqs-filter all-faqs\" href=\"#\" data-filter=\"*\">All<\/a><\/li>\n\t\t\t\t<li><a class=\"qe-faqs-filter\" href=\"#troubleshooting\" data-filter=\".troubleshooting\">Troubleshooting<\/a><\/li>\t\t\t<\/ul>\n\t\t\t\t\t<div id=\"qaef-1607\" class=\"qe-faq-toggle faq fusion troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What if my firewall blocks PrivMX?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>In your firewall settings add exceptions for your Team Server&#8217;s domain and for cc.primx.com.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-1086\" class=\"qe-faq-toggle faq troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What if I still cannot solve the problem that has occurred?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Use the support form to describe what exactly has happened. You can find it in the top right user menu in PrivMX Fusion or in PrivMX Control Center.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-1085\" class=\"qe-faq-toggle faq troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How can I delete my Team Server and all my data?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Log into your PrivMX Team Server and go to your User Settings in the top right corner; click &#8216;Team Server&#8217;; log into your PrivMX Control Center and go to &#8220;Team Servers&#8221;; then click &#8220;show details&#8221; and there&#8217;s a &#8220;delete server&#8221; button that deletes your Team Server permanently.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-1084\" class=\"qe-faq-toggle faq troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What if I can&#8217;t log in, although the login and password are correct?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>It&#8217;s possible that there is a problem with your system clock. Make sure that the date and time on your device are correct and try logging in again.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-1083\" class=\"qe-faq-toggle troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What if I can&#8217;t log in?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Make sure that you&#8217;ve provided the full login, along with the Team Server address (user#yourserver.privmx.com).<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1434","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/pages\/1434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/comments?post=1434"}],"version-history":[{"count":3,"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/pages\/1434\/revisions"}],"predecessor-version":[{"id":2290,"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/pages\/1434\/revisions\/2290"}],"wp:attachment":[{"href":"https:\/\/knowledgebase.privmx.com\/pl\/wp-json\/wp\/v2\/media?parent=1434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}