PrivMX Knowledgebase

What if my firewall blocks PrivMX?

In your firewall settings add exceptions for your Team Server’s domain and for

What if I still cannot solve the problem that has occurred?

Use the support form to describe what exactly has happened. You can find it in the top right user menu in PrivMX Fusion or in PrivMX Control Center.

How can I delete my Team Server and all my data?

Log into your PrivMX Team Server and go to your User Settings in the top right corner; click ‘Team Server’; log into your PrivMX Control Center and go to “Team Servers”; then click “show details” and there’s a “delete server” button that deletes your Team Server permanently.

What if I can’t log in, although the login and password are correct?

It’s possible that there is a problem with your system clock. Make sure that the date and time on your device are correct and try logging in again.

What if I can’t log in?

Make sure that you’ve provided the full login, along with the Team Server address (

What is the location of PrivMX Fusion data centers?

Data centers are located in Amsterdam, Frankfurt and Warsaw (more locations will be available soon). You can choose your preferred location while setting up a Team Server.

How to encrypt tasks?

Use PrivMX Fusion, where all your data is end-to-end encrypted by default, including your tasks and to-do lists.
To learn more about how we encrypt tasks, go to our blogpost.

How to encrypt a message?

Use PrivMX Fusion – it secures your whole chat – video calls, text, audio and video messages with end-to-end encryption by default.
To learn more about how we encrypt communication, go to our text about encrypted chat.

Where can I find my ACToken?

You can find your ACToken in your User Settings. If you are a Team Keeper, ACToken appears when you set up a new Team Server.

What is ACToken?

Your personal ACToken is a secret and unique ID of your account in a form of a textual mnemonic. In case you forget your password, you can use the token to log into your PrivMX Team Server.

How does private account work?

In the case of a private account, Team Keepers are not able to reset Team Member’s password. A private account is activated with an ACToken.

What if I lose my password?

If you are a Team Keeper, you can use your ACToken to log into your PrivMX Team Server.
If your account is Managed, your Team Keeper can reset your password.

Can I set up 2FA?

Yes, if you enable two factor authentication, you will be asked for an additional code when logging in. The code will be delivered to you using the chosen method.

What is end-to-end encryption?

End-to-end encryption means that your data is encrypted using a private key before it leaves your device and stays protected all the way to the other end, so the user you want to share information with.

Does PrivMX Fusion store my password?

Your password is not kept on our servers, it doesn’t leave your device. Nobody except you can access your data. To learn more about how encryption works, go to our blogpost.

What type of encryption does PrivMX Fusion use?

PrivMX Fusion uses end-to-end encryption based on zero-knowledge servers. To learn more about different types of encryption, go to our blogpost.

May I use the web-browser client also in my on-premise installation?

Currently not. We’re working on including it in our offer, so stay tuned.

Do you offer any support in the on-premise offer?

We always try to do our best to help and assist you.
Please refer to the support page or contact us directly in case of any problems with our software.

Do you have a mobile app?

Yes, here you can see how PrivMX Pocket works.

What’s the max number of users and gigabytes of storage space in a PrivMX Team Server?

In theory, there’s no limit in both cases, but we’re currently offering Team Servers up to 100 gigabytes of storage in the Control Center.

It should be more than enough for most teams, but if you need more, please feel free to contact us.

What does „zero-knowledge” mean?

It means that PrivMX Team Server software knows nothing about the data it transfers and stores. The content and the structure of information are encrypted by the client software.

Team Servers can do absolutely nothing with the data because they don’t even know the role of each piece of information – it’s all shredded and impossible to recognize or organize. What’s more, even system admins in data centres, with physical access to Team Servers, have no possibility to read and interpret the data.

Where do I complete my order for a Team Server and make the payment?

As soon as your 30-days FREE TRIAL starts, you’ll have access to PrivMX Control Center. It’s where you arrange all your settings, place the order and make all the necessary payments after the trial.

Before your trial ends, you can always change your settings, by selecting the number of Team Members or Data Storage Space.

What are your plans for the future?

Big! After we develop all the features on our feature request list (never-gonna-happen;), we plan to work on our own PrivMX hardware. Stay tuned!

What does your name stand for? What does PrivMX mean?

PrivMX is Private Mind Exchange.
Read the rest of the story here

How much storage space does a team of 10 members need with PrivMX?

Not much 🙂 As all the files within your PrivMX workspace are not duplicated but linked between members, chats, tasks and calendars, you’ll only need 10 GB to start from.

How to set up a new Team Server if I already have PrivMX Fusion installed?

Then just logout and use the Create Server option on the login screen. You can use multiple accounts and servers from single installation of PrivMX Fusion.

Where can I set up new user accounts?

Because we are not sure if your web browser (and its plugins) is secure enough to generate private encryption keys, all processes connected with creating a Team Server and the first account as well as new users’ accounts take place in the PrivMX Fusion desktop app.

Do the prices include VAT?

No, they don’t include VAT.

What is PrivMX Control Center?

Control Center is an online platform accessible to Team Keepers and company admins, where they can:

– get access to priority support

– create and manage Team Servers

– check security logs and settings

– view payments status and download invoices.

How do updates work?

You’ll be notified about all updates available inside the application, in your user profile.
To update, you just need to click DOWNLOAD and INSTALL and PrivMX Fusion restarts automatically in a new version.

Who is a Team Keeper?

Team Keeper is a regular Team Member with some extra benefits. Team Keepers arrange the workspace for their team. They are the ones who create accounts for their Team Members, invite them to the workspace, and manage their primary user settings.Apart from all the functions and activities available for any Team Member, Team Keeper is authorized to grant selected Team Members access to particular Sections and Tools within these Sections. As we strongly believe that teamwork should be based on trust and respect, we recommend flexibility in terms of appointing a Team Keeper. This role is dedicated to team players at heart!

Do you have any special pricing plans?

We have a free Basic plan, with max. 5 users, 10 GB of storage space and 30h of internal video calls per month. All our pricing plans are available here.

Can I export my PrivMX Fusion data, including Text Notes, Spreadsheets and Mind Maps?

Yes – your data belongs to you and your Team only.

You can easily export all PrivMX Fusion files (Text Notes, Spreadsheets and Mind Maps) and all documents shared within your Team Server straight to your desktop.

Can I use PrivMX Fusion on many devices?

Of course! Your login and password get you access to your PrivMX Fusion account on all the devices with PrivMX Fusion software installed.

Can I change my storage space settings and the number of Team Members later?

Yes, you can! Just contact us to update your order or change it directly in your Control Center account.

Can I use PrivMX Fusion with my team of more than 25 people?

Although there are no technical obstacles to using PrivMX Fusion in a large team, we can see a single PrivMX Team Server works best for teams of 15 people. It’s simply easier to stay agile and keep the information flow clean, so we recommend sticking to the “one server = one team” rule.

We offer a solution for bigger teams as well. You can divide your team into groups and create a number of Team Servers. These separate teams can share common Sections to collaborate, communicate, and share files.

If you are interested in that solution, contact us to discuss the details.

What are hardware requirements for on-premise installations?

PrivMX Team Server software requires a Linux machine/instance. For more information please visit